Taking Note of the Details Makes a Difference for Your Tour Group

15 Sep Taking Note of the Details Makes a Difference for Your Tour Group

When you work in the tourism industry, your business revolves around keeping people happy. The opposite is also true; if you slack on the small things, especially in the hospitality industry, it doesn’t go unnoticed and will likely affect your business in negative ways.

What are some things you should do to improve your customers’ experience? From simple extras you can throw in that they won’t be anticipating to focusing on the type of people you hire, below are a few suggestions that can impact your business in profound ways.

First, be certain about who you hire to work for you. Coordinating with people may be a strong suit for you, but you might not always have the ability to be the one that interacts with customers. If that’s the situation, see to it that whoever is working with customers is someone who is able to be diplomatic, great with people, tactful and kind. While you don’t prefer to hire pushovers, you do want to hire people who can keep their calm and be professional, even (and especially!) in tense circumstances, and when working with customers who may be fired up, rude, or derogatory. This is crucial. If customers have a negative experience, social media alone can cripple your business (cuz everyone and their dog is likely to find out about it if customers post information about their trip). Bottom line? Ensure the people you’ve got working for you are effectively working for your business, not against it.

In the hospitality industry, your work centers on the happiness of your customers. Make their comfort and convenience your primary goal, seeking out (and welcoming) their feedback on what can be done better. Especially if you are in the beginning years of doing this type of work and establishing a thriving business, it takes fine tuning.

Don’t ever ignore the negative impact of an undesirable smell. Okay, you might read that sentence and laugh (like we are), but it’s totally true. It can not be overemphasized that the first impression your guests have of the room they are staying in can make all the difference. Everything should be spotless. It should be clean, look clean, feel clean. Make sure it smells good. Make sure it has been aired out. Make sure the lighting helps in making the room feel comfortable and cozy and inviting. The visual impression is huge.

Sure, you may have each day scheduled with plans of places to go and things to do, but when the guests have down time, pay attention to providing the best. If you’re dining in-house, have a fantastic chef that serves up amazing meals. Hit all the culinary hot spots if you’re going out on the town. And when it’s time to relax, have top-of-the-line selections that are geared toward your guests’ enjoyment and relaxation. You want them to leave their experience with you feeling rejuvenated, rested, and pampered.

Throw in simple, small, unexpected perks– things that make your guests’ stay with you a cut above the rest. These small things alone show that someone was paying extra attention to making the experience more enjoyable and pleasant, and it will leave an impression that won’t be forgotten.

Doing work in the hospitality business points to focusing on people as well as their transportation needs. They’ll keep your business thriving– a win-win for everyone involved if you can keep them happy and provide charter bus rental Maine as their transport service. Truly, in the end, the little things make all the difference.